Frequently Asked Questions

Why can't I order online?

We know it’s easy and convenient to shop online, but we believe furniture is a little different. You deserve to touch and feel the quality before buying. That’s why we encourage everyone to come in and see the furniture in real life, check out the colour chips, marvel at the catalogues, and rest in our awesome gliders. We are located in the Greater Toronto Area, so drop by and say hi!

I love what you have, but I really can’t come in to the store. Are you sure I can't just order it online?

We love to see you in store, but we also understand that sometimes life get’s in the way of your shopping dreams. In this case, we are happy to place orders over the phone. Just give us a call to find out more!

Do you ship or deliver?

Once you place your order, you have a few options. You can choose to pick it up from us in-store once it’s ready, or to add delivery to your order. You even have the option to have an awesome delivery team set everything up for you, and take away all the boxes and packing materials! We deliver in the Greater Toronto Region and surrounding area, so give us a call for delivery prices and to make sure your home is in our delivery zone. Sorry, we don’t deliver anything outside of Ontario.

How long before I get my furniture? Do you carry anything in stock?

Most of the furniture we sell is made specifically for you once you order it. Depending on the brand you choose, it can take anywhere from 1 week to 14 weeks to come in (each manufacturer is a little different.) We know it’s hard to wait, but we promise it’s worth it. Once you narrow down what you’re looking for, we can give you a better estimate of wait times. We do sometimes have certain items in stock, so just give us a shout if there is a specific item you’re looking for.

I can't find exactly what I'm looking for on your website; do you have more products in store?

**We are still building our website, so not all of our products are online just yet. Click Here to find out more**

There are so many options for awesome furniture out there, sometimes it seems impossible to find what you’re looking for. Give us a call or come visit us in store, and our team of professional furniture aficionados can help you find that hidden gem.

Do your products come with a warranty?

Each brand we carry is slightly different, but most products have a standard one year manufacturer’s warranty or more.

What is your furniture made out of? Where is it made?

We focus almost exclusively on Canadian Made products. We carry many brands, and each manufacturer makes their furniture slightly differently. The options include 100% solid wood, real wood veneers, commercial melamine, upholstered items, and more.

I don't get it, do you make the furniture?

Come on, we aren’t that talented. We leave the amazing craftsmanship to the pros, our awesome manufacturers. We work with a variety of different brands to give you lots of options on everything from quality to colour to price.

Everyone and their mother claim that they have the best customer service. What makes you different?

Making sure you feel comfortable throughout the entire buying process is our number 1 priority. We truly listen to your needs, recommend products based on this, give you all the info you could want, and never rush you to buy anything. But really, the best way to get to know our customer service is to read independent reviews. These reviews are 100% unedited realness, so if we suck, you’ll know. Spoiler Alert – we’re kind of awesome.

Help! I still have so many questions!

No worries, we love questions! Just give us a call or come visit us in store, and we will answer all your questions, pinky promise!